Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
Smaller organizations often face big challenges managing mobile workers and delivering quality customer service. This customer story explores how Berryessa Gap Vineyards used Microsoft 365 and Teams to support remote productivity and enhance the guest experience, all without adding complexity. Read the story for real-world inspiration and reach out to Dace IT℠with Sense Traffic Pulse™ to learn how to apply the same solutions in your business.
How has Berryessa Gap improved response times?
Berryessa Gap Vineyards has transformed its communication network by implementing Microsoft Teams Phone, allowing employees to receive calls on their laptops and mobile devices. This shift has reduced the time to return calls from three or four days to just one hour.
What technology does Berryessa Gap use for communication?
Berryessa Gap Vineyards uses Microsoft 365 and Microsoft Teams Phone to facilitate communication among its staff. This allows employees to stay connected while on the go, without needing to share personal cell phone numbers.
How has Berryessa Gap reduced operational costs?
By transitioning to Microsoft Teams Phone, Berryessa Gap has eliminated the need for traditional landlines from a third-party vendor, resulting in a 40% reduction in communication costs. This change has also streamlined operations and improved overall efficiency.
Family-owned Berryessa Gap Vineyards empowers its mobile workforce and enhances the customer experience with Microsoft 365 and Teams | Microsoft Customer Stories
published by Dace IT℠with Sense Traffic Pulse™
Dace IT℠ with Sense Traffic Pulse™ offers next-generation Intelligent Video Analytics solutions powered by advanced technologies like AI and Machine Learning, IoT, and Cloud Computing. Our patented software is specially designed for data extraction and analysis, transforming ordinary video data into a rich source of business intelligence. Paired with our Managed Services, we ensure seamless integration and effective operation in cloud platforms like Amazon AWS, Google Cloud, and Microsoft Azure. Facilitating smarter business operations and public safety measures, we make Big Data access simplified and efficient.
Sign in with LinkedIn