Suncorp Group needed to rethink how it supported a large, distributed workforce across Australia and New Zealand. Its legacy systems were:

• Slowing device deployment
• Driving up operational costs
• Limiting flexibility for hybrid work

As hybrid work expanded, Suncorp required modern, secure devices that were easier to manage remotely. The company chose to modernize with:

• Windows 11 and Copilot PCs for a consistent, secure endpoint experience
• Microsoft 365 and Microsoft 365 Copilot to give employees faster access to information and AI-powered tools
• Microsoft Intune to simplify provisioning and device management across regions

By doing this, Suncorp aimed to improve deployment speed, reduce complexity, and support a more flexible hybrid work model while keeping security and compliance front and center.

Copilot PCs are helping Suncorp reimagine everyday work by combining Windows 11, Microsoft 365, and AI in a single, integrated experience. Employees now benefit from:

• Faster access to information – Microsoft 365 Copilot and improved search help staff quickly find documents, emails, and data they need.
• AI-powered productivity – Built-in AI tools assist with drafting content, summarizing information, and analyzing data, which supports more efficient workflows.
• Consistent hybrid work – Whether in the office or remote, employees use the same secure, familiar environment, which helps maintain productivity from any location.
• Better collaboration – Integrated Microsoft 365 tools make it easier for teams to work together and respond to customer needs more quickly.

According to Suncorp’s Principal Architect for End User Platforms, AI is now a key pillar of the company’s architecture, positioning Suncorp to better serve customers and strengthen its role as a leading insurer in Australia and New Zealand.

Suncorp’s move to Windows 11 and Copilot PCs, managed with Microsoft Intune and powered by Microsoft 365 and Copilot, has delivered several measurable and qualitative benefits:

• 30% reduction in device setup time – Faster provisioning means new and replacement devices are ready sooner, and IT teams can focus more on innovation instead of manual setup.
• Stronger security and consistency – Standardized, modern devices and centralized management through Intune help protect data and provide a consistent experience across the hybrid workforce.
• Higher productivity – Employees use AI-driven insights and tools to streamline tasks, analyze data, and collaborate more effectively, which helps them serve customers faster.
• Future-ready culture – By embedding AI as a core part of its architecture, Suncorp is building a culture that is ready to innovate and adapt as customer expectations and work patterns continue to evolve.

Together, these outcomes show how modern devices, cloud management, and AI can reshape both employee and customer experiences in a large financial services organization.